At Just Horse Rider, we understand that once you’ve found the perfect riding gear, you want it to arrive promptly and safely. Whether you’re preparing for an upcoming show, replacing well-loved boots, or ensuring your horse has the best care products, our global delivery service is designed with the equestrian lifestyle in mind.
🏇 Our Promise to You: Just as we curate our collections—from Ariat boots to LeMieux apparel—with attention to detail and quality, we handle your order with the same care and precision. We ship worldwide, bringing equestrian excellence directly to your yard, home, or stable.
Shipping Options & Timelines
We offer two reliable shipping methods to suit your needs and budget. All orders are carefully processed and checked within 1-2 business days before dispatch.
🚚 Standard Shipping FAST & TRACKED
- Carrier: DHL or FedEx
- Cost: £12.95 (flat rate)
- Delivery Time: 10-15 business days after dispatch
- Best for: Riders who want a balance of speed and reliability. Perfect for time-sensitive needs like competitions or seasonal gear.
- Fully tracked from our warehouse to your doorstep.
🎁 Free Shipping ECONOMICAL
- Carrier: EMS
- Cost: FREE on all orders over £50
- Delivery Time: 15-25 business days after dispatch
- Best for: The savvy rider planning ahead. Ideal for non-urgent purchases, wardrobe staples, or bulk buying of supplements and care products.
- Tracking information provided where available.
Important Delivery Notes
- Order Processing: Please allow 1-2 business days for us to carefully pick, check, and pack your premium riding gear.
- Shipping Destinations: We are proud to ship globally. Please note that delivery to some remote areas in Asia and other regions may be limited or require additional time. The shipping options at checkout will reflect availability for your location.
- Customs & Import Duties: For international orders outside the UK, any applicable customs fees, taxes, or import duties are the responsibility of the recipient. These are not included in the item price or shipping cost.
- Tracking Your Order: Once dispatched, you will receive a confirmation email with your tracking number and a link to follow your parcel’s journey.
Our Returns Policy: Ride with Confidence
Your satisfaction is as important to us as your horse’s comfort. If an item isn’t quite right, you have 15 days from the date of receipt to initiate a return for a refund or exchange. Items must be in original, unworn condition with all tags attached. Please visit our Returns & Refunds page for full details.
Need Help With Your Delivery?
Our customer service team, themselves riders who understand the anticipation of new gear, are here to help.
Email: [email protected]
Address: Just Horse Rider, 43 Waterloo Pl, Londonderry, GB CH8P 3BT
Please have your order number ready for the quickest assistance.
Ready to Ride in Style?
Explore our curated collections of riding apparel, boots, tack, and care products today. Wherever you are in the world, we’re here to deliver quality and passion straight to you.