Welcome to the Just Horse Rider FAQ. We’ve compiled answers to the most common questions about our premium equestrian products, delivery, and services. Whether you’re a seasoned competitor, a dedicated leisure rider, or ensuring your horse has the very best, we’re here to help.

Quick Insight: Just Horse Rider caters to the global equestrian community, from adults to children, offering curated, high-quality riding apparel, tack, and care products. Our style is premium, detail-oriented, and built for the equestrian lifestyle, delivering passion and quality straight to your yard.

📦 Ordering & Products

What kind of products do you sell?
We specialise in premium equestrian gear for every member of the riding family. Our curated collections include riding apparel for Men, Women, and Children (like Jodhpurs, Breeches & Tights), high-quality Horse Riding Boots (including brands like Ariat), Horse Riding Gloves, tack such as Bridles and Reins, essential Horse Supplements & Care products, and stable equipment like Rug’s.
Is your gear suitable for competition?
Absolutely. We select our collections—from Ariat boots to LeMieux apparel—with attention to detail, quality, and performance. Our products are chosen to meet the demands of both training and competition environments.

🚚 Delivery & Shipping

Where do you ship to, and how long will my order take?
We are proud to ship worldwide. All orders are processed within 1-2 business days before dispatch. You then have two reliable options:

🚚 Standard Shipping (£12.95): Via DHL or FedEx. Fully tracked and delivered in 10-15 business days after dispatch. Ideal for time-sensitive needs.

🎁 Free Shipping: Available on all orders over £50, via EMS. Delivered in 15-25 business days after dispatch. Perfect for planning ahead. Tracking is provided where available.

Note: Delivery to some remote areas (including parts of Asia) may be limited or take additional time.
Will I have to pay any extra fees for international delivery?
For orders shipped outside the UK, any applicable customs fees, taxes, or import duties are the responsibility of the recipient. These charges are not included in our item prices or shipping costs and are determined by your local customs authority.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel’s journey directly to your yard, home, or stable.

💳 Payment & Security

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout.
Is my payment information secure?
Yes. We use secure, encrypted payment gateways to process all transactions. Your financial data is protected and never stored on our servers.

↩️ Returns & Exchanges

What is your returns policy?
Your satisfaction is paramount. If an item isn’t quite right, you have 15 days from the date of receipt to initiate a return for a refund or exchange. Items must be in original, unworn condition with all tags attached. For full details, please visit our dedicated Returns & Refunds page.
How do I start a return?
Please contact our customer service team at [email protected] with your order number. Our team, who are riders themselves, will guide you through the simple process.

👨‍👩‍👧‍👦 Account & Services

Do I need an account to place an order?
You can check out as a guest. However, creating an account allows you to track your order history, save your details for faster future purchases, and manage your preferences more easily.

Still Have Questions?

Our customer service team, themselves riders who understand the anticipation of new gear, are here to help.

Email: [email protected]
Address: Just Horse Rider, 43 Waterloo Pl, Londonderry, GB CH8P 3BT

Please have your order number ready for the quickest assistance.

Just Horse Rider – Delivering Premium Equestrian Style Across the Globe. For the love of the ride.