For the love of the ride. Crafting your perfect equestrian experience with care, transparency, and rider-focused attention to detail.

1. Introduction & Acceptance

Welcome to Just Horse Rider (horseriderattire.com). These Terms and Conditions govern your access to and use of our website, including purchasing our premium equestrian products. By accessing our site, browsing our curated collection, or placing an order, you confirm your acceptance of these terms and agree to comply with them. If you do not agree, please refrain from using our website.

Our policies are designed with the same dedication to quality, transparency, and rider-centric service that defines our brand. We serve a global community of dedicated competitors, passionate leisure riders, and equestrian families.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout.
  • Use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
  • Not attempt to gain unauthorised access to any part of the website, its systems, or other users’ accounts.
  • Be responsible for maintaining the confidentiality of your account login details and for all activities under your account.
  • Ensure that any products purchased (e.g., supplements, tack) are used appropriately and safely for their intended equestrian purpose.
Important: You are responsible for ensuring that the products you order are suitable for your intended use, fit, and comply with any competition or safety regulations applicable to your discipline.

3. Products and Services Description

Just Horse Rider offers a curated collection of premium equestrian apparel, equipment, and care products, including but not limited to:

  • Apparel: Jodhpurs, Breeches, Tights, Horse Riding Boots, and Gloves for Men, Women, and Children.
  • Tack & Equipment: Bridles, Reins, Rug’s.
  • Health & Care: Horse Supplements & Care products.

We strive to represent our products as accurately as possible through images and descriptions. However, slight variations in colour or texture may occur due to screen settings. Product availability is subject to change.

Non-Returnable Items (Final Sale): For the health, safety, and integrity of our community, the following are final sale unless faulty:

  • Opened or used Horse Supplements & Care Products.
  • Personalised or Made-to-Order Items (e.g., monogrammed items, specially ordered bridles).
  • Intimate Apparel (riding tights, breeches, jodhpurs) where the original hygiene seal is broken.

4. Orders and Payment Terms

Order Process

Placing an item in your basket does not reserve it. A contract between us is formed only when we dispatch your order and send a dispatch confirmation email.

Order Processing: All orders are carefully prepared and dispatched within 1-2 business days.

Pricing and Payment

Prices are listed in British Pounds Sterling (£). We reserve the right to correct pricing errors at any time. Accepted payment methods are: Visa, MasterCard, JCB, and PayPal.

Payment is authorised and taken at the point of order confirmation.

Shipping & Delivery

We proudly serve riders globally but are unable to ship to certain parts of Asia and select remote regions.

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way. Delivery times are estimates and not guaranteed, especially for international shipments which may be subject to customs delays.

International Customers (Outside UK/EEA): You are the importer of record and are responsible for all import duties, taxes, and customs clearance fees levied by your country. These costs are non-refundable if you return an item.

5. Returns, Refunds, and Exchanges

Our rider-focused returns policy is designed for your satisfaction. The full policy is available on our Shipping & Returns page, with key terms summarised here.

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be in original, unworn, unwashed, and saleable condition with all tags and original packaging intact.
  • Process: You must contact us at [email protected] to initiate a return and receive an RMA number. Returns without an RMA cannot be processed.
  • Refunds: Issued to your original payment method within 5-10 business days of us receiving and approving the return. Original shipping fees are non-refundable.
  • Exchanges: We will cover the re-shipping cost for the replacement item.
  • Faulty/Incorrect Items: Contact us immediately. We will arrange a prepaid return and expedite a replacement or full refund.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, photographs, and software, is the property of Just Horse Rider or our licensors and is protected by United Kingdom and international copyright and trademark laws.

You may not reproduce, distribute, modify, or commercially exploit any content from this site without our express written permission. The “Just Horse Rider” name and logo are trademarks of our company.

7. Limitation of Liability

Just Horse Rider is dedicated to providing high-quality products and services. However, to the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or any products purchased, including loss of profits, data, or riding time.
  • Our total liability to you for any claim arising from an order shall not exceed the total value of that order.
  • We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other matter where liability cannot be excluded by law.
  • We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control (“Force Majeure”), including but not limited to acts of God, war, pandemics, strikes, or failures of third-party logistics providers (e.g., DHL, FedEx, EMS).

Products are intended for equestrian use. It is the rider’s responsibility to ensure equipment is correctly fitted, maintained, and used in a safe manner appropriate to their skill level.

8. Governing Law and Contact

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For questions regarding these terms, your order, or any policy, our dedicated rider-led team is here to assist.

Just Horse Rider Customer Service
Email: [email protected]
Postal Address: 43 Waterloo Pl, Londonderry, GB CH8P 3BT

We are committed to working with you to obtain a fair and swift resolution.

9. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the new terms.

These Terms and Conditions were last updated on the date of your access to this page.

© Just Horse Rider. All rights reserved. – For the love of the ride.

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